1. Content and Information Warranty
- Scope: The articles, guides, and informational content provided by Vlyzon.xyz are covered by this warranty to the extent that we strive to ensure accuracy and relevance at the time of publication.
- Limitation: As content can change over time and may be subject to varying interpretations, we do not guarantee that all information will remain up-to-date or free from errors.
- Remedy: If you find outdated or incorrect information in any of our published articles, please contact us through our support page, and we will do our best to correct or update the content as quickly as possible.
2. Product Warranty (if applicable)
- Scope: For physical products sold on our website, we provide a standard warranty for a specific period. This period varies by product type, and details will be listed on the product page.
- Defects Covered: This warranty covers any manufacturing defects or material failures that occur under normal usage.
- Exclusions: This warranty does not cover damages caused by misuse, neglect, accidents, unauthorized repairs, or modifications. Additionally, natural wear and tear are not covered under the warranty.
- Duration: The standard warranty period is generally between 30 days to 1 year, depending on the product. Please refer to the specific product page for detailed warranty terms.
3. Service Warranty
- Scope: Vlyzon.xyz may offer consultation or design services for home interior projects. These services are guaranteed to meet the standard of quality as described in the service agreement or project contract.
- Duration: The service warranty typically lasts for 30 days after the service has been completed or after project handover.
- Exclusions: Issues arising due to customer changes or external factors not related to Vlyzon.xyz’s service will not be covered.
How to File a Warranty Claim
If you believe your product or service falls under warranty coverage, please follow the steps below to file a claim:
- Contact Us: Reach out to our customer support team at support@vlyzon.xyz with the subject line “Warranty Claim.”
- Provide Proof of Purchase: Include details such as your order number, product/service details, and any relevant photos or documentation that support your claim.
- Description of the Issue: Clearly explain the issue you are experiencing with the product or service. The more specific you are, the faster we can process your claim.
- Return/Replacement Process (if applicable): For physical products, if the claim is approved, we may request you to return the defective product, and we will arrange for a replacement or repair at no additional cost.
Please allow up to 10 business days for our team to assess and respond to your warranty claim.
Limitations of Liability
While we stand behind the quality of our products and services, Vlyzon.xyz’s liability is limited to the repair, replacement, or refund of the defective item, as per the warranty terms. We are not responsible for any consequential damages, losses, or expenses arising from defects in products or services.
Additional Terms
- Transferability: The warranty is non-transferable and applies only to the original purchaser or user of the product or service.
- Jurisdiction: This warranty policy is governed by the laws of the jurisdiction where Vlyzon.xyz is registered, and any disputes will be resolved within that jurisdiction.
- Changes to Warranty Policy: Vlyzon.xyz reserves the right to update or modify this warranty policy at any time. Any changes will be reflected on this page, so please review it periodically.
Contact Us
If you have any questions or concerns regarding our warranty policy, feel free to reach out to us at:
Email: admin@vlyzon.xyz